Hilton & SweetRush: Make it Right

Hilton and SweetRush have teamed up to support Leaders and Team Members in living the Make it Right promise.
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Select one of our newest offerings to learn more:

HEART eLearning

Introduction to Problem Resolution

10 minutes

For all Team Members

This foundational elearning course immerses all Team Members in HEART—Hilton’s problem resolution model—through video and reflection.

Check it out!

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HEART: VR Experience

Immersive Empathy Practice

10 minutes

For all Team Members

Team Members can safely practice their HEART skills through immersive VR! Solve guest problems using your own voice and receive dynamic AI feedback.

Ask a SweetRush representative at the Network Hub to try it for yourself!

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HEART: AR Experience

Anywhere, Anytime

5 minutes

For Leaders and Team Members

Ready to practice your problem resolution skills? This short social experience can be played anywhere on property—great for pre-shifts!

Ask a SweetRush representative at the Network Hub to try it for yourself!

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Shift: The Mobile Game

Enjoyable, Adaptive Practice

2-10 minutes

For all Team Members

Think you can solve any problem on property? Play as a (fictional) Shift Manager and make lightning-fast decisions that impact your guests, Team Members and property health. Keep all three in balance or it’s game over!

Play it now!

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Digital Pre-Shifts

Proven Learning Gets an Upgrade

5-20 minutes

For Leaders

We know how important pre-shifts are to the development of your Team Members—and now they’re digital! Perfect for the General Manager on the go.

Visit the site!

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Guest Messaging

Get Excited!

3 minutes

For all Team Members

Digital guest messaging allows Team Members to make it right before, during and after the stay. Find out how in this delightfully charming video!

Watch the video!